AXA Mandiri Strengthens Business Processes and Information Technology

PT AXA Mandiri Financial Services (AXA Mandiri) strengthens service infrastructure and business processes in the face of the dynamics of the national economy, as a result of the Covid-19 pandemic. In carrying out business processes, AXA Mandiri sets high standards, one of which is to equip marketers with thorough knowledge of the product and a series of processes that must be passed, before they can finally help customers plan their long-term protection. According to AXA Mandiri Compliance Director Rudy Kamdani, one of the ways to ensure the quality of marketers is the No Pass No Sell method, where marketers are required to attend training and pass tests, before being able to market the newly launched insurance product. "In addition, we also continue to improve their capabilities, not only related to product understanding, but also soft skills that will help enrich their individual qualities. In addition, the company's information technology system will also be improved, and it is hoped that it can improve service quality to customers and sales of AXA Mandiri policies, "added Rudy.

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