Strengthening Best-Customer-Experience, Mercedes-Benz Indonesia Launches Mercedes-Benz Virtual Showroom and 5-Year StarService

Mercedes-Benz continues to strive to provide the best Best-Customer-Experience service to its customers by providing convenience and comfort when owning a Mercedes-Benz vehicle. In enhancing this core commitment, Mercedes-Benz today announced a series of attractive programs and initiatives to potential buyers and loyal customers through the launch of the Mercedes-Benz Virtual Showroom and 5-year StarService.

The Mercedes-Benz Virtual Showroom is a Mercedes-Benz digital platform that can enhance the customer experience of choosing their dream car online. Can be accessed through www.mercedes-benz.co.id/virtual-showroom, this virtual showroom will provide the best and comprehensive experience for prospective buyers and customers in finding the availability of a new Mercedes-Benz vehicle, calculating financing options and requesting a quote directly from various authorized dealers.

Choi Duk Jun, President Director, PT Mercedes-Benz Distribution Indonesia, said, “By introducing the Mercedes-Benz Virtual Showroom, we are continuing the digital experience as part of the Best-Customer-Experience for our customers. In this digital era, we want to provide the best and most comprehensive experience, and offer customers the latest options when purchasing a new Mercedes-Benz vehicle. One of our innovations is to present a Mercedes-Benz Virtual Showroom that can be accessed easily, anytime and anywhere. ”

Through the 5-year StarService, Mercedes-Benz provides five years of maintenance and service without any kilometer limitation. 5-year StarService comes with a one-year warranty for Mercedes-Benz vehicles purchased through authorized dealers. This new 5-year StarService service replaces the three-year Integrated Service Package (ISP) and is available for all Mercedes-Benz, Mercedes-AMG, and Mercedes-Maybach models starting from April 2021. By offering 5-year StarService, Mercedes-Benz extends the sense of security of ownership to its customers and extends vehicle quality and safety assurance by providing Mercedes-Benz Genuine Parts.

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