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With over 18 years of insurance experience across Asia and in The Netherlands, Joos Louwerier brings a proven track record in building brands, driving value, and delivering customer-first priorities. Prior to becoming Country Manager and CEO of Allianz Life Indonesia in 2017, Joos led the successful digital transformation company as CEO of Allianz Life Korea. Prior to Allianz he held various senior positions with ING in Asia and Europe, in the areas of operations, risk management, bancassurance, and marketing. In his current role, he aimed to bring insurance inclusiveness and more accessible to Indonesians through advanced products and services. This led Allianz Indonesia to establish strategic business partnerships with digital start-ups, such as GO-JEK, Halodoc, and other high potential unicorns.

Digital Innovations to Amplify the Customer Experience

As part of a global financial institution which focuses on providing insurance and asset management, Allianz Indonesia constantly transforms itself to always be the most admired company whenever Indonesians need protection. Besides providing solid financial protection, Allianz Indonesia continuously innovates to deliver excellent customer experiences.

In the era of digital disruption, Allianz Indonesia realizes that fast and easy service is an absolute requirement to win the hearts of customers and business partners. This implied Allianz Indonesia to establish strategic business partnership with digital start-ups, such as GO-JEK, Halodoc, and high potential unicorns to bring insurance inclusiveness and more accessible to everyone through advanced products and services. All of the customer touch points have been transformed to cater to todays’ customer needs, such as:

• The illustration process of insurance;

• Submission of insurance application;

• Initial and continuous premium payment;

• Personal account-based portal for all information related to policy ownership;

• E-statement delivery; and

• Claim reimbursement for health insurance customers.

In the future, Allianz Indonesia will continue to develop various digital solutions to simplify and provide convenience for both customers and business partners.

As a part of advocacy effort to jointly address the taxation issue in the life insurance sector, few representatives from member companies met the Director General of Taxation, Robert Pakpahan, on 28 January 2019. During the meeting the Director General was accompanied by Yunirwansyah as the Director of Taxation Regulations II. The meeting discusses further the technicality of tax treatment aspects for the life insurance sector, in particular related to reserves approval process and accounting entries. As an outcome of the meeting, the Directorate General of Tax agreed to formulate a written guideline for the implementation on the implementation of MoF Regulation No. 81/PMK.03/2009 to avoid misinterpretation by Tax Officers in the field.