Member News

Through the "Live More with A New Start" program that focuses on customer satisfaction, Piaggio applies health procedures to its official dealers. This is intended to provide customers a sense of security and comfort when visiting an Official Dealer of Piaggio Vespa. The health and safety procedures applied includes: Customer-Oriented Service and Comfort, namely by providing temperature check and hand sanitizers, as well as ensuring the application of physical distancing. Piaggio Vespa’s official dealer also applies Clean and Healthy Behavior standards for all of its employees. This procedure includes setting work schedules, duration as well as limiting working hours to ensure physical safe distancing among employees in the dealership. PT Piaggio Indonesia also applies several regulations and new health guidance standards, including limiting the number of people in the dealership to a maximum of 5 people. Moreover, the official dealer of Piaggio Vespa also periodically spray disinfectants in the shared spaces and work areas. The application of health and safety procedures are intended to provide the best service for all customers.

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L'Oréal Indonesia’s President Director, Umesh Phadke, said that in response to the COVID-19 outbreak that greatly affected the salon industry, the Company has teamed up with hair salons to offer an in-home service called LPEXPERT @ YOURHOME. The service is also aimed at helping hairdressers earn an income. Moreover, in the transitional period to the new normal, Salon Industry Communities and Entrepreneurs (KIPS) and L'Oreal Indonesia has prepared the COVID-19 prevention protocols for salon businesses, which was made on the basis of the Jakarta Tourism and Creative Economy Agency Regulation No. 131/2020 and the Health Ministry's official instructions. Similar to other businesses, the protocols require hair salons to conduct health screenings, apply physical distancing measures, as well as clean and disinfect all areas. It also suggests hair salons refrain from receiving walk-in guests and limit the duration of services to a maximum of 120 minutes. L'Oréal Indonesia’s Professional Product Division General Manager, Michael Justisoesetya, said in a statement that the Company and KIPS are working to ensure that all stakeholders understand the protocols by distributing them through various communication channels.

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